FAQs

All prints are individually produced to order by a master printer under my supervision using Epson archival pigment inks on museum-grade 300 gsm fine art paper by Hahnemuhle for exceptional longevity and richness.

The size indicated is the image dimensions. They are printed with an additional 1” border all around. So, for example, a 12” x 18” print will be on 14” x 20” paper.

All prints are sold unframed.

They are hand-signed, numbered, and accompanied by a Certificate of Authenticity.

Treat your fine art print as you would an original piece of art. Keep it away from dirt, dust, moisture, oils, adhesives, solvents, and heat, and handle it carefully to avoid scratches, dents, or creases.

Whenever possible, take your print directly to the framer in its original packaging.

If you need to unpack it at home:

• Handle the print with clean, dry hands, or white cotton gloves. Skin oils can stain the paper.

• Support it with two hands to prevent bending. Creases and dents can be permanent.

• Hold the print only by its edges to avoid fingerprints on the image, which can be difficult or impossible to remove.

• Work on a clean, dry, flat, smooth, hard surface.

• Keep the print covered with its acid-free tissue or protective sleeve until it is framed.

• Never wipe dust from the print with your hands. Use a clean, dry, white lint-free cloth or a photographer’s lens brush.

Flattening a Rolled Fine Art Print

• Prepare a clean, flat, smooth, hard surface, free of grit or debris that could scratch, bruise, or stain the print.

• Remove the inner tube from the outer box. The print is wrapped in a waterproof layer and acid-free tissue and rolled around the tube.

• Remove and discard the strips of adhesive tape holding the tissue in place.

• Keeping the print inside its protective acid-free tissue, carefully remove it from the tube and unroll it, image side up.

• Do not reverse-roll the print.

• With the tissue still covering the print, place a few clean, dry, smooth, flat, heavy objects—such as books—on the ends and around the centre.

• Leave the print to relax overnight. If it is still not flat, leave the weights in place for a few more hours.

• Never scrape the back of the print over the edge of a table, or use an iron, steam, or moisture to flatten it. These methods can permanently damage the print.

Treat your fine art print as you would an original piece of art. Keep it away from dirt, dust, moisture, oils, adhesives, solvents, and heat, and handle it carefully to avoid scratches, dents, or creases.

Whenever possible, take your print directly to the framer in its original packaging.

If you need to unpack it at home:

• Handle the print with clean, dry hands, or white cotton gloves. Skin oils can stain the paper.

• Support it with two hands to prevent bending. Creases and dents can be permanent.

• Hold the print only by its edges to avoid fingerprints on the image, which can be difficult or impossible to remove.

• Work on a clean, dry, flat, smooth, hard surface.

• Keep the print covered with its acid-free tissue or protective sleeve until it is framed.

• Never wipe dust from the print with your hands. Use a clean, dry, white lint-free cloth or a photographer’s lens brush.

Each fine art print comes with a Certificate of Authenticity (COA).

This certificate confirms that your print is an original work, produced as part of a limited edition and professionally printed by a master printer under my supervision. It is your assurance that the artwork has been created and finished to a high standard.

Each Certificate of Authenticity includes:

• My signature

• Edition number

• Title of the work

• Print size

• Date of printing

• Media and paper type used

Your COA is an important part of the artwork’s provenance and long-term value. For safekeeping, I recommend storing it in a secure place—ideally separate from the framed print, such as in a portfolio, document folder, or safe.

Thank you for shopping at LauraBermanArt. Every order is prepared with care, and I truly appreciate your support.

• Each fine art print is shipped in robust packaging, ensuring it arrives safe and secure.

• 8” x 10” prints are shipped in flat packaging.

• All larger sizes are rolled around an outer tube and then placed in a long, square tube.

• If your order contains multiple items, they may be shipped separately, depending upon quantity.

Processing Time

Most prints are made to order. Please allow 3–7 business days for your order to be produced and prepared before it ships.

Once your order ships, you’ll receive a confirmation email with tracking information (when available).

Shipping Times

Shipping times vary depending on your location, but typical delivery estimates are:

• Canada: 3–10 business days

• United States: 5–12 business days

• International: 10–21 business days

Please note these are estimates and may vary due to carrier delays, holidays, or customs processing.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the size of your order.

Tracking

Tracking is provided whenever possible. If your order ships without tracking, you will still receive a shipping confirmation email.

Customs & Duties (International Orders)

International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the buyer and are not included in the purchase price.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact me and I’ll help resolve it as quickly as possible.

Email: laura@laurabermanart.com

Incorrect Address

Please double-check your shipping address at checkout. If an order is returned due to an incorrect or incomplete address, the buyer may be responsible for additional shipping charges to resend it.

RETURN & REFUND POLICY

Thank you for shopping at LauraBermanArt.com. Every print is produced with care and inspected before shipping. However, if something isn’t right, I want to make it right.

Returns & Exchanges

Because most items are printed or produced to order, all sales are final and we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.

However, if your order arrives damaged or there is a printingdefect, you are absolutely covered.

Damaged or Defective Items

If your artwork arrives damaged, or if there is an issue with print quality, please contact me within 7 days of delivery.

To help resolve the issue quickly, please include:

• Your order number

• A clear photo of the damaged item

• A clear photo of the packaging (including the shipping label).

Once reviewed, I will offer one of the following solutions:

• A replacement print, shipped at no additional cost

• A refund, where appropriate

Lost Packages

If your package appears lost or hasn’t arrived within a reasonable shipping timeframe, please contact me and I will investigate with the carrier. If confirmed lost, I will arrange a replacement or refund.

Color & Appearance Disclaimer

Please note that colors may vary slightly depending on your monitor, screen settings, and lighting conditions. For this reason, slight color variation is not considered a defect and is not eligible for return.

Refunds

If a refund is approved, it will be issued to your original method of payment. Refund processing times vary by provider, but typically take 5–10 business days after approval.

How to Contact Me

To request help with a damaged, defective, or missing order, please email:

laurabermanart@gmail.com
Include your order number and photos where applicable.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders can only be cancelled within 24 hours of purchase, or before production/shipping begins.