FAQs

All prints are individually produced to order by a master printer under my supervision using Epson archival pigment inks on museum-grade 300 gsm fine art paper by Hahnemuhle for exceptional longevity and richness.

The size indicated is the image dimensions. They are printed with an additional 1” border all around. So, for example, a 12” x 18” print will be on 14” x 20” paper.

All prints are sold unframed.

They are hand-signed, numbered, and accompanied by a Certificate of Authenticity.

I recommend taking your print directly to the framer, in its packaging.‍ ‍

However, if you can’t wait, please follow these instructions carefully. Do make sure your hands are very clean (better yet, wear clean cotton gloves). And only handle the print on the edges.

• Prepare a flat, smooth, hard surface for working. Clean it of any grit and particles that might bruise, scratch, or stain your print. 

• Unpack the inner tube from the outer box. your print is wrapped in a waterproof layer and then acid-free tissue paper and rolled around the outside of this inner tube.

• Remove the strips of adhesive tape from the tissue paper and discard them (you don’t want sticky tape accidentally sticking to your print).

• Keeping the print inside the protective acid-free tissue sleeves, carefully remove it from the inner tube and unroll it.

• Lay the print out, image side up, on the flat surface.

• With the tissue paper still covering the print’s image, place a few clean and dry, smooth, flat and  heavy objects (i.e. books) on the ends and around the middle of the print. do not try to reverse roll it.

• Let your fine art print relax over-night, at least - if it still isn’t flat when you remove the books, replace them for a few more hours. 

• Please never scrape the back of your print over the edge of a table or use an iron, steam, or moisture to flatten it – this will certainly damage it! 

• Dirt, dust, moisture, oils, adhesives, solvents, heat, and anything that could scratch, dent or crease the paper should all be avoided when you are handling your print.

Handling your fine art print

Dirt, dust, moisture, oils, adhesives, solvents, heat, and anything that could scratch, dent or crease the paper should all be avoided when you are handling your print.

I recommend taking your print directly to the framer, in its packaging.

Caring for your print:

* Please handle the print with care and avoid touching the printed surface as the oil from your fingers may mark the surface.

However, if you want to unpack your print at home, here are some general handling guidelines: 

• Use clean, dry hands at all times to handle your print (or, even better, white cotton gloves) as skin oils can stain the paper.

• Use two hands to support your print so it will not bend as dents and creases in the print are also likely to be permanent.

• Hold your fine art print only at the very edges of the paper to avoid finger-smudges on the face of the print which will be very difficult or impossible to remove.

• Use a clean and dry, flat, smooth and hard surface for laying your print out (face up).

• Keep your print covered with the acid-free tissue paper in which it was packed, until it is framed, to avoid damage.

• Don’t use your hands to wipe off any dust as this can also damage the surface of your fine art print – use a dry, clean, white lint-free cloth or white cotton gloves.

Each fine art print comes with a Certificate of Authenticity (COA).

This certificate confirms that your print is an original work, produced as part of a limited edition and professionally printed by a master printer under my supervision. It is your assurance that the artwork has been created and finished to a high standard.

Each Certificate of Authenticity includes:

• My signature

• Edition number

• Title of the work

• Print size

• Date of printing

• Media and paper type used

Your COA is an important part of the artwork’s provenance and long-term value. For safekeeping, I recommend storing it in a secure place—ideally separate from the framed print, such as in a portfolio, document folder, or safe.

Thank you for shopping at LauraBermanArt. Every order is prepared with care, and I truly appreciate your support.

• Each fine art print is shipped in robust packaging, ensuring it arrives safe and secure.

• 8” x 10” prints are shipped in flat packaging.

• All larger sizes are rolled around an outer tube and then placed in a long, square tube.

• If your order contains multiple items, they may be shipped separately, depending upon quantity.

Processing Time

Most prints are made to order. Please allow 3–7 business days for your order to be produced and prepared before it ships.

Once your order ships, you’ll receive a confirmation email with tracking information (when available).

Shipping Times

Shipping times vary depending on your location, but typical delivery estimates are:

• Canada: 3–10 business days

• United States: 5–12 business days

• International: 10–21 business days

Please note these are estimates and may vary due to carrier delays, holidays, or customs processing.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the size of your order.

Tracking

Tracking is provided whenever possible. If your order ships without tracking, you will still receive a shipping confirmation email.

Customs & Duties (International Orders)

International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the buyer and are not included in the purchase price.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact me and I’ll help resolve it as quickly as possible.

Email: laura@laurabermanart.com

Incorrect Address

Please double-check your shipping address at checkout. If an order is returned due to an incorrect or incomplete address, the buyer may be responsible for additional shipping charges to resend it.

RETURN & REFUND POLICY

Thank you for shopping at LauraBermanArt.com. Every print is produced with care and inspected before shipping. However, if something isn’t right, I want to make it right.

Returns & Exchanges

Because most items are printed or produced to order, all sales are final and we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.

However, if your order arrives damaged or there is a printingdefect, you are absolutely covered.

Damaged or Defective Items

If your artwork arrives damaged, or if there is an issue with print quality, please contact me within 7 days of delivery.

To help resolve the issue quickly, please include:

• Your order number

• A clear photo of the damaged item

• A clear photo of the packaging (including the shipping label).

Once reviewed, I will offer one of the following solutions:

• A replacement print, shipped at no additional cost

• A refund, where appropriate

Lost Packages

If your package appears lost or hasn’t arrived within a reasonable shipping timeframe, please contact me and I will investigate with the carrier. If confirmed lost, I will arrange a replacement or refund.

Color & Appearance Disclaimer

Please note that colors may vary slightly depending on your monitor, screen settings, and lighting conditions. For this reason, slight color variation is not considered a defect and is not eligible for return.

Refunds

If a refund is approved, it will be issued to your original method of payment. Refund processing times vary by provider, but typically take 5–10 business days after approval.

How to Contact Me

To request help with a damaged, defective, or missing order, please email:

laurabermanart@gmail.com
Include your order number and photos where applicable.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders can only be cancelled within 24 hours of purchase, or before production/shipping begins.